Return policies vary from dealer to dealer. Please check with your dealer for details. A Backfriend can only be returned to the dealer from whom it was purchased, and only if the dealer accepts returns.
If you purchased your Backfriend from us, you may return it for a full refund within 30 days of receipt. The Backfriend must be in "as new" condition with all original packaging materials. We do not accept returns of discounted or second-quality items except in the case of a warranty issue.
- Returned items must be unused, in resalable condition and in its original, pristine, unopened packaging.
- A Return Material Authorization (RMA) number is required. Please Contact Us to request your RMA#.
- Shipping charges are not refundable. Customers are responsible for round-trip shipping of returned products. If you received free shipping upon purchase, we will subtract the actual cost of outbound shipping from your refund.
We cannot accept returns of certain items, including:
- Items returned more than 30 days after the delivery date.
- Items that are damaged or missing parts.
- Items that have been used.
- Items that are dirty or soiled.
- Items with missing or damaged instructions or packaging.
- International orders: Returnable under standard terms, but you are responsible for round trip shipping including import taxes, brokerage and all other import fees.
- Open box, demo, sale, clearance, and scratch-and-dent products: No returns.
Refunds and credits
Refunds and credits are issued within 5 business days of product receipt.
- We do not refund shipping costs except in the case of our error.
- We ship some products with "free shipping' or "shipping included". Please understand that this is for purchases that are not returned. The original shipping charges plus applicable restocking fees are deducted from all returns.
- Refunds are issued in the same manner order was paid.
Please Notify Us about damaged merchandise within 24 hours of receipt. Keep all boxes and packing material. You may be required to contact the shipping/delivery company.
Designed and manufactured in the United Kingdom by:
Distributed in the USA by Health By Design. Dealer inquires welcome!